FAQs

All our gifts are made to order with care in our Lincolnshire based warehouse in the UK. Our current production time is 1–2 working days, followed by delivery with your chosen postage service. We also offer Express Tracked 24 if you need your gift sooner.

Yes — free standard shipping is applied on all orders over £30.

Yes! All of our gifts can be personalised with names, dates, messages or other details. Simply enter your personalisation carefully when ordering—please double-check spellings before completing your order!

Due to all our gifts being personalised, orders can only be modified or cancelled within if work has not begun. Please contact us ASAP and we will always do our best to accommodate if we can.

Because our personalised gifts are made especially for you, we begin processing orders quickly. Please contact us as soon as possible if you notice an error, and we'll do our best to help before your order enters production.

At the moment, we currently only ship to the UK.

Standard Royal Mail Tracked 48 delivery is £2.75 on orders up to £30 and free on orders over £30. Express Tracked 24 is available for £3.95.

Once your order is shipped, our standard postage is via Royal Mail tracked 48 which is 2-3 working days. If you need your gift sooner, an Express Tracked 24 option is available at checkout.

Any advertised discount codes can only be used once and cannot be used in conjunction with any other offers or during a sale period.

I FORGOT TO PUT MY DISCOUNT CODE IN, WHAT CAN I DO?

Unfortunately once an order has been processed we are unable to add the discount code.

Due to the personalised nature of our products, returns are not accepted unless faulty or damaged.

Despite our careful packaging, sadly damages can happen on rare occasions during transit. If you item has arrived damaged, please notify us as soon as possible and we will replace this for.

As our products are personalised and made specifically for you, we don't accept returns simply because you have changed your mind. However, if your item arrives damaged or faulty, please contact us and we'll be happy to help.

All our orders are shipped using either Royal Mail Tracked 48 or Tracked 24. Please note, that with all best intentions, delays can very occasionally happen for reasons beyond our control.

Traxking links are provided with all orders upon despatch, however if you experience any delays or concerns, please contact us and we’ll be happy to investigate and resolve the issue for you.

If an order is returned to us due to an incorrect address being supplied or a non-collection from the Royal Mail Depot, an additional postage charge will apply to resend the order.