T&Cs

Please read through Love Lumi's terms and conditions before placing your order. By placing your order you will be in acceptance of these.

Handmade by name, Handmade by nature...

Due to the nature of handmade and hand finished products there may be slight colour, texture and design variances from those shown on the website. Any differences will be minimal.

Prices & Discounts...

Any prices, offers or discounts quoted will only be valid once payment has been received. Without payment these discounts are subject to change without notice. Offers are strictly only available when advertised and cannot be back dated. Grab them while they are there! 

Payment...

Full payment is required upon placing your order. Your order will not be commenced until the full payment has cleared.

Copyright...

The website, it's contents, all products and their design remain copyright to Love Lumi. Immense amounts of work, time and ideas are invested by us into our work so please, under no circumstances, sweep that from under our feet.

Returns / Refunds...

We do not accept returns on any personalised goods unless in the unfortunate event they are faulty / damaged, in which case a replacement will be sent upon receipt of the faulty items. Damages must be reported within 30 days of receiving your order.
If an item is cancelled from the order, a refund will be provided in full if no work has begun on the item. If work has begun on the item, a refund cannot be given.

Social Media...

We endeavor to keep our social media feeds via Instagram and Facebook live and fresh by sharing images of our work. No personal details will be shown / shared under any circumstances, we take great care with the privacy of our customers.